At Zoya Home, we stand behind the quality, craftsmanship, and integrity of every piece we make.
Our limited warranty is designed to resolve eligible manufacturing defects through replacement. Products replaced under warranty are returned to our warehouse for inspection, helping us understand the issue and continually improve product quality.
Warranty at a Glance
- Coverage period: One year from delivery
- Coverage: Manufacturing defects in materials or workmanship
- Resolution: Complimentary replacement for covered claims
- Inspection: The original product must be returned
- Eligibility: Original purchaser and residential use only
How Long Does Coverage Last?
This limited warranty begins on the date your order is delivered and remains in effect for one year.
Valid proof of purchase is required.
Who Is Covered?
This warranty applies to the original purchaser of a new Zoya Home product intended for normal residential use.
The warranty is non-transferable and does not apply to resold products.
What Does This Warranty Cover?
This warranty covers manufacturing defects in materials or workmanship that arise during normal residential use within the warranty period.
A manufacturing defect is an issue in the product’s materials or construction that prevents the product from performing as intended. It does not include accidental damage, normal wear, improper care, misuse, or natural variations in materials.
If you believe your product has a manufacturing defect, please contact our Customer Experience team. We will review the information provided and determine whether the issue falls within warranty coverage.
Warranty reviews are based on the affected item, part, or area documented. If more than one item is believed to be affected, clear documentation should be provided for each affected item so our team can review the concern accurately and determine the appropriate resolution.
How Do I Submit a Warranty Claim?
Please provide:
- Your order number and proof of purchase
- A description of the issue
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Photos of the product from multiple angles and distances
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Close-up photos of the affected area
- Photos of the packaging when the issue may be related to delivery
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A short video if the issue is difficult to show clearly through photos
We may request additional photos, video, measurements, product labels, or other information reasonably needed to evaluate the claim.
Please retain the original product until the claim has been fully resolved. Do not discard, alter, or dispose of the product while the claim is under review.
What Happens If the Issue Is Covered?
If the issue is covered under this limited warranty, Zoya Home will arrange a complimentary replacement at no cost to you.
We will provide the same product when available. If the original product is no longer available, we will provide a reasonably comparable piece of equal value and similar style. Due to differences in materials, finishes, production, and availability, an exact match cannot be guaranteed.
To complete a warranty replacement, the original product must be returned to our warehouse. Zoya Home will provide return instructions and coordinate the return.
Every product returned under warranty is reviewed by our Product Quality team. This helps us identify the root cause of the issue and continually improve the quality, durability, and craftsmanship of future Zoya Home products.
Replacement is the sole remedy under this limited warranty. Cash refunds are not available in place of a warranty replacement.
Delivery Damage, Missing Parts, and Assembly
Please inspect your product promptly after delivery and before assembly whenever reasonably possible.
Visible delivery damage, missing parts, or incorrect components should be reported within two calendar days of delivery. Please retain the packaging and provide photos of the product, carton, and protective materials.
Claims involving missing or incorrect parts should be submitted before assembly. Damage caused by improper assembly or installation is not covered.
The two-day reporting period applies to visible delivery-related issues. It does not shorten the one-year warranty for manufacturing defects that could not reasonably have been identified at delivery.
What Is Not Covered?
This limited warranty does not cover:
- Normal wear, aging, or gradual changes resulting from ordinary use
- Scratches, cuts, dents, impacts, drops, dragging, moving damage, or accidents
- Stains, spills, odors, dye transfer, pet damage, body oils, moisture, or mold
- Fabric pilling, wrinkles, cushion softening, or normal settling of filling materials
- Improper assembly, installation, handling, storage, or maintenance
- Misuse, unintended use, commercial use, or use beyond stated product limits
- Modifications, alterations, reupholstery, or unauthorized repairs
- Damage caused by cleaning products, chemicals, abrasive materials, or improper cleaning methods
- Damage caused by excessive sunlight, direct heat, extreme humidity, excessive dryness, water exposure, or outdoor use of an indoor product
- Failure to follow Zoya Home’s product care instructions
- Conditions or imperfections disclosed before purchase
- Disclosed conditions on products sold expressly as-is
Natural Materials and Handcrafted Finishes
Natural materials are valued for their individual character.
Variations in wood grain, color, knots, mineral markings, stone veining, texture, tone, and hand-applied finishes are inherent characteristics and are not considered manufacturing defects.
Solid wood naturally responds to changes in temperature and humidity. Slight seasonal expansion or contraction, minor checking, and small changes in movement may occur without affecting the product’s performance.
Concerns that affect structural integrity, stability, or intended use will be reviewed individually through the warranty claim process.
Contact Us
To submit a warranty claim or ask a warranty-related question, contact:
Zoya Home Customer Experience
Email: service@zoyahome.com