Coverage Kick-Off: Your new purchase is backed by a no-sweat, one-year warranty from the moment it lands at your doorstep. Just hang onto your proof of purchase—it's your ticket to peace of mind.
What’s Covered: Our warranty champions your right to awesome furniture by exclusively covering any defects in materials or workmanship. We stand behind our craftsmanship like a superhero behind their cape. Should trouble strike, we'll swoop in with fixes like replacements, repairs, refunds, or even just a hearty handshake and a new piece. Whatever it takes to keep your lair looking great and that beautiful smile on your face.
Handling With Care: Our goods might need assembly. Handle all parts with respect and double-check everything before you break out the tools. Valid part and/or hardware claims must be made PRIOR to assembly. Remember, damages from assembly mishaps aren’t covered.
Claim Your Rights: Inspect your new pieces as soon as they arrive! If you spot any issues, let us know within 2 days of delivery with photos from at least three different angles. Include shots of the box if it was damaged during transport. Our team is poised to right wrongs and flip frowns upside down.
Warranty Exclusions:
- Normal aging of your furniture, including, but not limited to, cuts, scratches, impacts or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials, and stains.
- Damages resulting from improper assembly or installation.
- Alterations that transform your item into something entirely different? Not covered.
- Misuse of products, such as using your dining chair as a step ladder? Creative, but nope.
- Damage from cleaning products.
- Overexposure to sunlight or using indoor furniture outdoors.
- Embrace the Uniqueness of Solid Wood: Each piece is as unique as snowflakes and fingerprints. Normal responses to environmental conditions like humidity may include cracking, warping, or splitting. Follow our care recommendations closely, as neglecting these can void your warranty. Note: all solid wood tables and benches become final 14 days after delivery.
- Our warranties are non-transferable and cannot be extended to re-sold items.
- Final sale items—they’ve already found their forever home.