At Zoya Home, we believe delivery should feel effortless. Below you'll find everything
you need to know about how, where, and when your order arrives.
Free Delivery
- Free delivery promotions apply only to select regions in Ontario and Quebec
- To check eligibility, simply enter your postal code at checkout
- Free delivery availability may change based on region and promotion period
We currently deliver to select regions across all provinces. To check eligibility feel free to type in your address at checkout.
Have any issues or questions regarding shipping fees? Email us at service@zoyahome.com and we'll be happy to assist.
Delivery Options
Choose the delivery service that best suits your home, building, and access needs.
1. Curbside Delivery (Standard)
Curbside Delivery is our standard delivery option—a simple and convenient way to receive your furniture at the nearest safe and accessible ground-level location.
- Single-family homes: Your order will typically be placed near the curb, driveway, garage entrance, or an accessible ground-level exterior entrance.
- Apartments, condominiums, townhomes, and commercial buildings: Delivery will typically be made to the ground-level building entrance, designated receiving area, concierge, or loading dock. A lobby may be used when it is accessible without stairs or elevators and the carrier is permitted to enter. If building policies or access restrictions prevent entry, the order will be placed at the nearest safe and accessible ground-level location.
- Walk-up or elevated residences: Curbside Delivery does not include carrying items up exterior or interior stairs. Your order will be placed at the nearest safe and accessible ground-level location.
- Bringing your order inside: Once your order has been placed at the designated curbside location, bringing it indoors, upstairs, through hallways, or into an individual unit is the customer's responsibility. We recommend arranging assistance in advance, especially for larger or heavier furniture.
- What is not included: Indoor placement, stair or elevator service, delivery to an individual apartment door, unpacking, assembly, and packaging removal are not included.
- Final placement is determined by the driver based on safe access, property conditions, and the delivery service selected. Please include your unit number and any helpful access details at checkout.
- Address restrictions: We are unable to deliver to PO boxes. A complete and accessible street address is required for all deliveries.
2. Room of Choice Delivery
Prefer a little extra help? With Room of Choice Delivery, your furniture will be carried inside and placed in one room of your choice, provided the delivery path is safe, clear, and accessible.
What is included: Delivery into one accessible room within your home or unit.
- Preparing for delivery: Please measure all entrances, doorways, hallways, elevators, and staircases in advance to ensure the packaged item will fit. The delivery path and selected room should be clear before the team arrives.
- Special access requirements: Stairs, elevators, building reservations, restricted parking, loading docks, and other access requirements must be disclosed in advance so we can confirm whether the service is available for your address.
- What is not included: Unpacking, assembly, packaging removal, wall mounting, or moving existing furniture are not included.
- Availability: Room of Choice Delivery is available only in select delivery areas and must be confirmed before your order is shipped.
Need Help Choosing?
Not sure which delivery option is right for your address? Our Customer Care team will be pleased to review your location and access requirements before you place your order. Please contact us at service@zoyahome.com with your postal code, property type, and any relevant access details.
Estimated Delivery Time
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Order Processing: Orders are typically packed and shipped within 1–2 business days and may ship the same day.
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Transit Time: Delivery usually occurs within 3–7 business days after shipment, depending on the destination and selected delivery service.
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Delivery Estimates: Online delivery windows are estimates and are not guaranteed. They may change due to carrier operations, severe weather, service disruptions, or other circumstances beyond our control.
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Remote and Peak-Season Deliveries: Rural or remote locations, addresses outside our standard delivery zones, and orders shipped during holidays or peak seasons may require additional transit time.
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Appointment-Based Deliveries: Appointment-based deliveries are scheduled separately once the order is ready and are not governed by the standard online transit estimate.
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Multi-Carton Orders: Some furniture items ship in multiple cartons. Due to differences in size, weight, and routing, cartons from the same order may arrive on different days.
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Tracking Updates: Tracking details are provided as soon as your order ships. Tracking may take up to 24–48 hours to display its first carrier update.
Can I Choose a Delivery Date or Time?
At this time, we're unable to guarantee exact delivery dates or time windows.
We're actively working with our delivery partners to expand scheduling options in the future.
Shipping Notifications & Tracking
Once your order ships, you'll receive a tracking link by email so you can follow your delivery every step of the way.
Shipping Insurance
If shipping insurance is purchased and your order arrives damaged:
- We'll arrange a replacement as quickly as possible
- Photo documentation will be required to process the claim
Missed Delivery
If you miss your delivery, no stress, contact your carrier using the tracking link to reschedule. Rescheduling must be requested within 1–2 days and storage or re-delivery fees may apply if delays extend beyond that window. Rescheduling deliveries are only available to Room of Choice delivery options.
No Pickup Available
Zoya Home operates as a delivery-only business.
At this time, we do not offer in-store or warehouse pickup.
Making Changes to Your Order
Need to update something? If your order has not shipped, contact us and we'll be happy to help. Once shipped, changes are no longer possible — we ship fast, so we recommend reviewing your order details carefully at checkout.
