Return & Exchange Policy
We want you to love what you get! That’s why we’ve got a no, if, ands or butts 14 days from delivery return policy. Please ensure that the product is in its original packaging and that it is unused.
Heads up: Returns made within 14 days will have a 15% restocking fee deducted from your refund. Also, keep your original packaging on hand! If it’s been tossed or damaged, we’ll have to apply a restocking fee.
What does it mean “from the days of delivery”
The day your order has reached your doorstep and delivered to you is the day we consider your initial delivery date!
What if I am past 14 days after delivery?
If more than 14 days have passed since delivery, we won’t be able to process an exchange or return. We appreciate your understanding!
My order arrived damaged, and I want to return it
We’ve got your back! If your order shows up damaged, just email service@zoyahome.com within 2 days of delivery. Send a few pictures from different angles and distances showing the damage on the product and the box it was delivered in, and we’ll handle the rest!
Important: We can only accept damage claims within 2 days of delivery, so be sure to check your order right away!
How do I get refunded?
Your refund will be processed based on the original method of payment.
How long will my refund take?
We work super quickly to get your refund to you! Returns are processed within 5 business days of your original order making its way back to us. After that, your bank may take a few extra days to post it (every bank is different).
If you have any concerns, reach out—we’re happy to help!
I want to exchange an item I bought
Not feeling your piece? No problem! We offer exchanges within 14 days of your delivery date. Just email service@zoyahome.com, and we’ll help you swap it for something you love. Be sure that your item is unused and to repackage your item in the original box to avoid any additional charges.
Heads up: Exchange requests made within 14 days of delivery will be subject to a 15% restocking fee. Also, keep your original packaging on hand! If it’s been tossed you may be subject to additional fees.
Any additional shipping costs (if they even apply!) will depend on the original product and the exchanged product. We’ll always be transparent with you if any extra charges come up before we ship.
What if I want to Exchange and its been past 14 days?
If more than 14 days have passed since delivery, we won’t be able to process an exchange or return. We appreciate your understanding!
How should my product look like before I can return it?
To help us process your return or exchange smoothly, we kindly ask that all furniture items be disassembled before being sent back to us. Unfortunately, we don't offer assembly services for returns or exchanges, so we may not be able to accept a return if the item isn’t disassembled.
Be sure that your item is unused and to repackage your item in the original box to avoid any additional charges.
I want to exchange and its been more than 14 days of my delivery date
If you’re past 14 days of delivery, you will not be able to exchange or return your product.
How long do I need to wait for my exchanged item?
We don’t want you waiting any longer than necessary! As soon as our delivery partners pick up your original order, we’ll ship out your exchanged item right away. Fast, simple, and hassle-free!
What about the shipping or service fee, Is that refundable?
Unfortunately, any shipping and service fees are non-refundable. This includes but is not limited to Express Delivery, White Glove, Room of Choice, Shipping Insurance, but rest assured, we’ll do everything we can to make your return or exchange as smooth as possible!
Heads up we will gladly refund any shipping fees paid for if the product arrived damaged, just be sure to notify us within 2 days of delivery.
Refused Shipments
If you refuse your order upon delivery it will be returned to us automatically and we will process it as a refund minus any restocking fees
Large or Bulky Items
For heavy or bulky items that require special handling or delivery arrangements, a restocking fee may cover the extra logistics and transportation costs associated with the return.
Final Sale
Refunds and exchanges are not applicable on final sale items.