FAQs

Some chairs are designed to travel together for better protection and a smoother delivery experience. Depending on the style, dining chairs/stools may ship 2 or 4 per carton, while lounge chairs typically ship individually — so the quantity options at checkout follow how each chair is safely packaged.

We're all about getting your order to you ASAP—often even faster than promised! But hey, life happens—weather, traffic, and other surprises can sometimes shake things up. If there's a delay, no worries! Our team will keep you in the loop every step of the way.

Right now, we're rocking deliveries in select regions of Canada, but big things are coming! We're actively expanding, so stay tuned. Want to be the first to know when we hit your area? Sign up for our newsletter and we'll keep you in the loop!

We know our products are absolutely amazing (and we love that you think so too!). If you're outside our delivery zone but really want it, reach out to us at service@zoyahome.com. We'll see what we can do and provide a custom quote just for you!

All available payment methods will pop up at checkout—super easy! Want to break up your payments? Just hit the Affirm button at checkout and get ready for an effortless upgrade to your space.

Right now, we accept one form of payment per order at checkout. But no worries! If you need help, our support team is just a message away—we've got your back.

Absolutely! With Affirm, you can get an instant decision right at checkout. Just hit the "Checkout with Affirm" button and you're on your way to easy payments!

* Payment options through Affirm Canada Holdings Ltd. ("Affirm"). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.

We work with multiple carriers to get your order to you as fast as possible. Once your order ships, you'll get a tracking link so you can follow your new favorite piece on its way home! When you are on the checkout page you will be able to see all the shipping options available for your address

We deliver to most major urban centers across Canada, with a focus on fast, reliable service.

Simply enter your postal code at checkout to confirm availability. Shipping rates are calculated based on your location and proximity to our warehouse —ensuring the most efficient delivery possible.

Once it's in the hands of our delivery partners, they'll give you an estimated arrival time. When it's go-time, they'll safely drop off your order at your curbside. Easy, smooth, and stress-free! Curbside is defined as either your front home door, Porch, Building Mailroom or Reception.

Your curbside order will typically be delivered to your building's ground-level entrance, concierge, lobby, or loading dock, depending on access. If the carrier cannot enter, it will be placed at the nearest safe and accessible ground-level location. We recommend arranging a little extra help to bring larger pieces to your unit.

We hustle to get your order to you ASAP! Check out the estimated delivery window at checkout for the most accurate timeframe.

Not yet—but never say never! We're always growing, so sign up for our mailing list, and you'll be the first to know when we expand.

Right now, we can't guarantee a specific delivery date, but we promise to get your order to you as quickly as possible!

You can contact your delivery provider through your tracking link, and they'll help you out. Keep in mind that most partners need to deliver within 3 business days to keep things running smoothly.

Yep! Just email us at service@zoyahome.com, and we'll help you out. If your new address is in a different area, there may be extra delivery charges.

Once your order ships, you'll get an email with a tracking link. Click it to stay updated on your order's journey straight to your door!

We aren't able to hold orders for future shipment, as our goal is to ship every order within 24–48 hours. If you're moving or not ready to receive your furniture, we generally recommend ordering closer to the date you'll be ready to use and inspect it. This helps ensure you can enjoy your furniture right away and make the most of your warranty period. If you're purchasing because of a current promotion or limited inventory, ordering now is the best way to secure today's price and product availability. Please note that future pricing and inventory cannot be guaranteed.

Some furniture items are shipped in separate cartons—for example, a tabletop may be packaged separately from its legs and hardware. Because the cartons differ in size and handling requirements, the carrier may process and deliver them on different days. For rural addresses or locations outside standard delivery zones, please allow a few extra business days, as carrier routes and pickups may be less frequent. Our Customer Care team remains at your service and will be pleased to assist with any questions or concerns while your remaining package is on its way.

Most furniture is shipped in flat-packed cartons specifically designed to protect each component during transportation.

Returning the product in the same condition helps prevent additional damage during transit, ensures safe handling by the carrier, and allows our team to perform an accurate quality inspection when required.

We work closely with trusted national and regional delivery partners to provide the most accurate delivery window possible. Online delivery windows are estimates and may occasionally change due to carrier operations, severe weather, service disruptions, or other circumstances beyond our control. Appointment-based deliveries will be confirmed separately once your order is ready for scheduling. Deliveries to rural or remote locations, addresses outside our standard delivery zones, and orders shipped during holidays or peak seasons may require additional transit time. Multi-carton orders may also arrive separately due to differences in package size, weight, and routing. We sincerely appreciate your patience, and our Customer Care team will be pleased to assist you throughout the delivery process.

Our products are made through a thoughtfully selected global network of manufacturing partners across Canada, Asia, and Europe. Each partner is carefully chosen for quality, craftsmanship, and responsible production practices.

We use only quality materials and thoughtful craftsmanship. Every piece is unique so check the product page for material details.

You can find detailed measurements in the Details tab of the product page. If you need help figuring out if it fits your space, feel free to ask our team.

While we do not sell individual parts, if you receive a damaged item within the claim window just email us at service@zoyahome.com and we will make it right.

Different screens, lighting, and textures can shift the way colors appear. While we do our best to showcase every product accurately, a little variation is totally normal. [Click here to learn more.]

Every Zoya Home piece is unique and while we do our best to maintain color consistency slight variations can occur between production batches. These differences are normal and contribute to each product's charm and individuality.

Our pieces are built for real life including flopping down after a long day or marathon movie sessions. While we don't list exact weight limits each item is tested for structural integrity and designed for typical home use. [Click here to learn more.]

Many of our customers enjoy our pieces with their furry companions. Our imitation leather and performance fabrics are durable and easy to clean. That said, not every piece will work for every pet so please consider your pet's behavior and habits. [Click here to learn more.]

Yes we do. Reach out to our customer service team with the details of your lifestyle and space and we will guide you to the best choice.

We currently do not offer customizations. We're always evolving and would love to hear what you'd like to see in the future.

Caring for your furniture starts with everyday habits. Use coasters and mats for protection clean spills quickly and avoid harsh chemicals. Each material is unique so be sure to follow specific instructions for wood fabric metal or plastic.

At this time, our deliveries are curbside, and in-home delivery and assembly are not yet available.

We're continually growing our delivery network and look forward to gradually introducing more service options to make your Zoya Home experience even more convenient. If you require assembly assistance, you may wish to connect with an independent furniture assembly professional in your community.

No tools required. We include everything you need to make setup quick and easy.

We currently do not offer customizations. We're always evolving and would love to hear what you'd like to see in the future.

You can find the assembly instructions directly on the product page or visit our assembly instructions library. [Click here to access it.]

Yes. For tall storage units always install the included anti-tip safety kit. It's quick to install and essential for homes with kids or pets. [Click here to learn more.]

For safety, our furniture should only be used as intended. Children should not climb, stand, hang, or play on furniture, as this may create a tipping or injury risk. Young children should always be supervised around furniture.

We currently do not offer pre-orders. Every piece available on our website is in stock and ready to ship from our warehouse.

This approach is intentional. It allows us to deliver a smooth, reliable experience—so your order arrives quickly, together, and exactly as expected. No waiting, no uncertainty, no split deliveries—just a seamless arrival from our space to yours.

Our current showroom lease is coming to an end as we prepare for the next chapter of the Zoya Home customer experience. During this transition, our online operations and customer support remain fully active and available across Canada.

We invite you to subscribe to our newsletter or contact our team directly for updates. Once our future showroom experience launches, you'll be among the first to know.

We want to help you choose well before you buy.

That's why we provide product photos, videos, dimensions, and customer home photos when available. These details help you better understand the colour, scale, texture, and overall feel of each design in real homes and different lighting.

Choosing carefully also helps reduce unnecessary returns, extra transportation, and packaging waste — a more thoughtful way to shop for your home.

We stand behind the quality and craftsmanship of our furniture with a one-year limited warranty from the date of delivery, covering manufacturing defects in materials or workmanship under normal residential use.

For covered claims, we provide a complimentary replacement, with the original item returned to us for inspection.

This warranty applies to the original purchaser only. It does not cover commercial or other non-residential use, normal wear and tear, or damage caused by accidents, misuse, improper care, or modifications.

For complete coverage details and claim instructions, please see our Warranty Policy.

Reach out anytime. Our team is real friendly and based right here in Canada. Whether it's about delivery materials or styling tips we are just a message away.