FAQs

Some of our chairs ship in pairs for faster, smoother delivery. If you hit a snag at checkout, double-check that you’re ordering in twos (2, 4, 6… you get the vibe). Need help? We’ve got your back!

We’re all about getting your order to you ASAP—often even faster than promised! But hey, life happens—weather, traffic, and other surprises can sometimes shake things up. If there’s a delay, no worries! Our team will keep you in the loop every step of the way.

Right now, we’re rocking deliveries in select regions of Canada, but big things are coming! We’re actively expanding, so stay tuned. Want to be the first to know when we hit your area? Sign up for our newsletter and we’ll keep you in the loop!

We know our products are absolutely amazing (and we love that you think so too!). If you’re outside our delivery zone but really want it, reach out to us at service@zoyahome.com. We’ll see what we can do and provide a custom quote just for you!

All available payment methods will pop up at checkout—super easy! Want to break up your payments? Just hit the Affirm button at checkout and get ready for an effortless upgrade to your space.

Right now, we accept one form of payment per order at checkout. But no worries! If you need help, our support team is just a message away—we've got your back.

Absolutely! With Affirm, you can get an instant decision right at checkout. Just hit the "Checkout with Affirm" button and you’re on your way to easy payments!

* Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.

*Black Friday Price Guarantee

We work with multiple carriers to get your order to you as fast as possible. Once your order ships, you'll get a tracking link so you can follow your new favorite piece on its way home! When you are on the checkout page you will be able to see all the shipping options available for your address

We currently deliver to most locations across both Ontario & Quebec. If you're outside this area, shoot us an email at service@zoyahome.com, and we’ll do our best to find a solution for you.

Once it’s in the hands of our delivery partners, they’ll give you an estimated arrival time. When it’s go-time, they’ll safely drop off your order at your curbside. Easy, smooth, and stress-free! Curbside is defined as either your front home door, Porch, Building Mailroom or Reception. 

Our delivery partners will bring your order straight to your concierge, lobby, or loading dock—easy and hassle-free!

We hustle to get your order to you ASAP! Check out the estimated delivery window at checkout for the most accurate timeframe.

Not yet—but never say never! We’re always growing, so sign up for our mailing list, and you’ll be the first to know when we expand.

Right now, we can’t guarantee a specific delivery date, but we promise to get your order to you as quickly as possible!

You can contact your delivery provider through your tracking link, and they’ll help you out. Keep in mind that most partners need to deliver within 3 business days to keep things running smoothly.

Yep! Just email us at service@zoyahome.com, and we’ll help you out. If your new address is in a different area, there may be extra delivery charges.

Once your order ships, you’ll get an email with a tracking link. Click it to stay updated on your order’s journey straight to your door!

Once an order has been placed, we move as fast as possible to get your order to your doorstep. We are unable to hold onto product or orders.

We partner with experienced manufacturers in Vietnam, China, Indonesia, India, and Malaysia. Every partner is carefully vetted for quality, craftsmanship, and ethical practices. [Click here to learn more.]

We use only quality materials and thoughtful craftsmanship. Every piece is unique so check the product page for material details.

You can find detailed measurements in the Details tab of the product page. If you need help figuring out if it fits your space, feel free to ask our team.

While we do not sell individual parts, if you receive a damaged item within the claim window just email us at service@zoyahome.com and we will make it right.

Different screens, lighting, and textures can shift the way colors appear. While we do our best to showcase every product accurately, a little variation is totally normal. [Click here to learn more.]

Every Zoya Home piece is unique and while we do our best to maintain color consistency slight variations can occur between production batches. These differences are normal and contribute to each product’s charm and individuality.

Our pieces are built for real life including flopping down after a long day or marathon movie sessions. While we don’t list exact weight limits each item is tested for structural integrity and designed for typical home use. [Click here to learn more.]

Many of our customers enjoy our pieces with their furry companions. Our imitation leather and performance fabrics are durable and easy to clean. That said, not every piece will work for every pet so please consider your pet’s behavior and habits. [Click here to learn more.]

Yes we do. Reach out to our customer service team with the details of your lifestyle and space and we will guide you to the best choice.

We currently do not offer customizations. We’re always evolving and would love to hear what you’d like to see in the future.

Caring for your furniture starts with everyday habits. Use coasters and mats for protection clean spills quickly and avoid harsh chemicals. Each material is unique so be sure to follow specific instructions for wood fabric metal or plastic. [Click here to learn more.]

Yes. Our designs are made for easy solo assembly. Prefer to relax? You can add white glove assembly service at checkout for an extra fee.

No tools required. We include everything you need to make setup quick and easy.

We currently do not offer customizations. We’re always evolving and would love to hear what you’d like to see in the future.

You can find the assembly instructions directly on the product page or visit our assembly instructions library. [Click here to access it.]

Yes. For tall storage units always install the included anti-tip safety kit. It’s quick to install and essential for homes with kids or pets. [Click here to learn more.]

Yes, we do! Our showroom is open 7 days a week and you're more than welcome to visit and experience the pieces in person.

📍 126 Cartwright Ave, North York, ON M6A 1V2
🕙 Open daily from 10 AM to 6 PM

You can see, touch, sit, and get a real feel for the products before making a decision — no guesswork needed.

Coverage Kick-Off: Your new purchase is backed by a no-sweat, one-year warranty from the moment it lands at your doorstep. Just hang onto your proof of purchase—it's your ticket to peace of mind.

What’s Covered: Our warranty champions your right to awesome furniture by exclusively covering any defects in materials or workmanship. We stand behind our craftsmanship like a superhero behind their cape. Should trouble strike, we'll swoop in with fixes like replacements, repairs, refunds, or even just a hearty handshake and a new piece. Whatever it takes to keep your lair looking great and that beautiful smile on your face.

Handling With Care: Our goods might need assembly. Handle all parts with respect and double-check everything before you break out the tools. Valid part and/or hardware claims must be made PRIOR to assembly. Remember, damages from assembly mishaps aren’t covered.

Claim Your Rights: Inspect your new pieces as soon as they arrive! If you spot any issues, let us know within 2 days of delivery with photos from at least three different angles. Include shots of the box if it was damaged during transport. Our team is poised to right wrongs and flip frowns upside down.

Warranty Exclusions:

• Normal aging of your furniture, including but not limited to cuts, scratches, impacts or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials, and stains.
• Damages resulting from improper assembly or installation.
• Alterations that transform your item into something entirely different.
• Misuse of products, such as using your dining chair as a step ladder.
• Damage from cleaning products.
• Overexposure to sunlight or using indoor furniture outdoors.

Embrace the Uniqueness of Solid Wood: Each piece is as unique as snowflakes and fingerprints. Normal responses to environmental conditions like humidity may include cracking, warping, or splitting. Follow our care recommendations closely, as neglecting these can void your warranty. Note: all solid wood tables and benches become final 14 days after delivery.

Our warranties are non-transferable and cannot be extended to re-sold items.

Final sale items—they’ve already found their forever home.

Reach out anytime. Our team is real friendly and based right here in Canada. Whether it’s about delivery materials or styling tips we are just a message away.